refund policy

Refund Policy

At menuitv.co, we are committed to providing high-quality digital services and SaaS solutions. We take pride in our work and your satisfaction is important to us. Please read our refund policy carefully to understand your rights and our obligations.

1. General Policy

Due to the nature of digital products and services, we generally do not offer refunds after a service has been rendered or a digital product has been accessed or downloaded.

However, in certain cases, we may consider refund requests under the following conditions.

2. Eligibility for Refunds

You may be eligible for a refund if:

You purchased a service but did not receive it within the agreed timeframe.
The delivered service or product is completely different from what was advertised or agreed upon.
There is a technical issue from our side that prevents the usage of the service, and we are unable to resolve it within 7 business days.
A double payment was made due to a system error.

3. Non-Refundable Cases

Refunds will not be granted in the following cases:

You changed your mind after purchasing a service.
You no longer need the product or service.
Failure to provide required information or cooperation to complete the service.
You violated our Terms of Service or engaged in misuse of our platform.
You purchased a custom or personalized service that has already been initiated or delivered.

4. Subscription Services

For recurring subscription plans:

You may cancel your subscription at any time.
Cancellation will stop future billing, but no refunds will be issued for the current billing period after the payment has been processed.

5. Requesting a Refund

To request a refund, please contact our support team within 7 days of your purchase at:

Email: Info@menuitv.co

Please include your order ID, service description, and a brief explanation of your reason for the request.

6. Processing Time

If your refund request is approved, it will be processed within 5–10 business days to your original payment method. Processing times may vary depending on your payment provider.

Need Help?

If you have any questions about this Refund Policy, feel free to contact us. We’re here to help.